This page is the verified support route for Mvdxj planter orders, drainage and component identification, delivery questions, and approved return instructions.
Planter policy map: Verify the operator, use the published support route, and check service hours before sending a planter inquiry.
OUR IDENTITY
Legal Business Name: EZZE GALLERIA PTE. LTD.Store Name: Mvdxj
Physical Business Address: 684 Geylang Road, Singapore 389608
HOW TO REACH US
Current Support Email: support@mvdxj.shopBusiness Phone Number: +6581463072
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Include the order number, SKU, and named construction point involved. State whether the question concerns the vessel, material, glaze, rim, opening, rib, hole, plug, foot, pad, saucer, inner pot, reservoir, wick, tube, cap, indicator, or delivery condition. Support cannot diagnose plant health, design irrigation, certify a surface, or provide horticultural treatment.
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.