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Mvdxj reviews planter returns by matching the complete clean vessel system to its SKU, material, finish, dimensions, drainage arrangement, and component manifest. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may unpack a planter and inspect or dry-fit its components indoors on a clean, padded, level surface. Every vessel, saucer, inner pot, reservoir platform, wick, tube, cap, indicator, plug, pad, and guide listed for the SKU must remain together. Planter support is matched to the exact vessel system: body material, dimensions, opening, surface, drainage holes and plugs, feet or pads, saucer, inner pot, reservoir, wicks, fill tube, indicator, and supplied pieces are reviewed together.
Planter policy map: Review vessel condition, return route, request window, label cost, exchanges or cancellations, restocking treatment, refund timing, and contact.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must not have held a plant, soil, potting medium, water, fertiliser, stones, moss, pesticide, or decorative filler. Surfaces and cavities must remain clean and dry, without root marks, mineral deposits, water rings, glaze scratches, chips, cracks, impact dents, altered holes, used wicks, cut tubing, missing plugs, compressed pads, or installation and outdoor-weather marks.
For an approved unused return, remove all loose water and keep every component clean and completely dry. Cushion a ceramic planter and saucer separately, isolate plugs and hard fittings, keep wicks unused and untangled, nest plastic parts only in their intended orientation, and protect tall vessel rims and corners. Use a sturdy outer carton sized to prevent movement and do not tape directly to a glaze, composite surface, pot, saucer, or component. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@mvdxj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 684 Geylang Road, Singapore 389608.
Identify the SKU and exact point involved: vessel wall, rim, opening, rib, glaze, composite texture, base, drainage hole, plug, foot, pad, saucer, perforated inner pot, reservoir platform, wick, fill tube, cap, or level indicator. For visible transit damage, photographs of the empty item, affected area, and protective parcel can assist review; do not fill or plant a cracked or unstable vessel to demonstrate a concern.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the original complete planter system is approved. Material, opening, internal depth, footprint, drainage method, reservoir volume, net weight, surface protection needs, and price may differ and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@mvdxj.shop or +6581463072. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).