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This Shipping Policy describes how orders are reviewed, prepared, shipped, and supported after checkout for Mvdxj customers. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For Indoor and Sheltered-Outdoor Plant Pots and Planters, our packing review focuses on keeping the item, included parts, and any protective materials together so the customer can compare the delivered package with the product page.
Planter policy map: Confirm the Singapore delivery area, preparation time, shipping cost, carrier handling, tracking, and support route.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Please enter the full delivery address at checkout, including apartment or unit number, postal code, and reachable phone number where required. If an address cannot be served, we will contact the customer before continuing with the order.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are counted from Monday through Friday and exclude public holidays and carrier non-service dates. If an order needs address, payment, or risk verification, we may contact the customer before releasing the shipment.
Before dispatch, each Mvdxj planter is checked against its vessel manifest. Stoneware pieces are matched with the correct saucer and checked at the rim, ribs, feet, drainage opening, glaze, and unglazed base; self-watering systems are counted by outer vessel, inner pot, platform, two wicks, tube, cap, and indicator; fibrestone vessels are matched with the plug and four pads. Ceramic faces and saucers are separated by non-abrasive cushioning, nested plastic components are restrained without distorting them, and tall composite rims and corners receive rigid protection.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
A single order may be divided into more than one package if inventory routing, parcel size, or carrier requirements make separate shipment more practical. We do not add an extra standard shipping charge when we split an order.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
If tracking appears delayed, lost, or damaged in transit, customers should contact us with the order number and relevant photos or tracking details so we can review the shipment and help with the next reasonable step. Contact support@mvdxj.shop for shipment support.
CONTACT
For shipping questions, contact Mvdxj support at support@mvdxj.shop or +6581463072. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).